Published in Canadian Real Estate Wealth magazine
So can you keep great tenants from leaving in the first place?
“Definitely,” says Brent Mondoux, who has been investing in the Ottawa area for a number of years. “Some of the keys to holding on to our great tenants are by going back to the basics and simply treating them with respect.”
Moudoux has had a relatively low turnover in properties himself, and has forged good relationships with most of them, although he’s quick to point out that business is business when it comes down to things like missed or late payments. He recommends having a preventive system in place that will make payment a straightforward process for tenants and yourself, such as collecting post-dated cheques ahead of time and accepting rent via direct debit or e-transfer. So what are some other tips?
- Be present. Tenants are unlikely to renew a lease for an absentee landlord, and they’re unlikely to be very quick to report breakages and structural issues as well. If you neglect your tenants, chances are your property will pay the price.
- “Respond to all reported issues within an hour,” advises Mondoux.“Set expectations in terms of estimated resolution timeframe, and don’t lie. If it’s urgent, don’t delay. Set the wheels in motion immediately to resolve the problem in a timely manner.”